Call our orderline 01637 871605
Where do you deliver?
How much does delivery cost and how long will it take?
Can I use UK next day delivery anywhere in the UK?
When will my order arrive?
What if my order hasn’t arrived?
What happens if my order is spilt over two deliveries - am I expected to pay postage twice?
What if I'm not in when you make a delivery?
Standard UK delivery: £4.95
Next Day UK delivery: £9.45
We are happy to deliver our products wherever you are in the world. Please select your country of residence from the drop down menu, when prompted at the checkout.
Q. How much does delivery cost and how long will it take?
Delivery is charged depending on where you are situated in the world and how quickly you want to receive your order. Once you have decided on which products you would like to purchase, our automatic delivery calculator will give you the options, costs and delivery times available. PLEASE REMEMBER that these delivery times assume that the products you are ordering are in stock.
UK Postage Prices & Options
Standard UK delivery is £4.95, however we currently offer a range of postage for UK mainland deliveries. Please note that sometimes the weight or value of your order may restrict the type of delivery available. The postage options are detailed below.
Next Day, UKMail and Parcel Force deliveries are all trackable services and the details for expected delivery will be included in your despatch email along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.
Standard Delivery - £4.95
For deliveries within the UK mainland, in-stock items are usually despatched within 2 working days. Please allow up to 10 working days for the goods to arrive. Deliveries are made within working hours and may require a signature.
UK Royal Mail Standard Delivery
Our Standard postage option is Royal Mail First Class or UKMail 24. 95% of First Class mail arrives the day after it is posted, and will almost always arrive within 7 days. Courier parcels will require a signature upon delivery.
However, if you require a guaranteed Next Day delivery we recommend you select that option. Standard orders will usually be despatched within 2 working days of the order being placed, providing the products are in stock.
Next Day Delivery - £9.45
To guarantee next working day delivery, please specify this service when ordering. Express delivery is only available for mainland UK deliveries and will require a signature. For in-stock orders placed before pm, delivery will be on the following working day. Orders placed after 2pm and on the weekends of bank holidays will be dispatched from our warehouse the following working day and delivered within 2 working days. Please note that our ability to keep to these times is limited by the areas in which you live – if in doubt, please phone 01637 870000 for details.
Next Day Delivery
This option will require a signature on receipt.
Next Day Delivery is a next working day delivery for orders placed before 1400. Orders placed after 1400 will not be despatched until the following working day. For example orders placed after 1400 on Thursday will not arrive until Monday. If you would like delivery on a weekend, please select Saturday delivery.
Orders placed on a Friday (after 1400), weekend or Bank Holiday will not be posted out until the following working day, usually Monday. Please note that if we experience problems authorising your card payment, we cannot be held responsible for delays in despatch.
Next Day delivery is only available within the UK mainland. Deliveries to the Highlands of Scotland and Northern Ireland may be delayed.
Usually, we can send parcels using an express service to other areas (even outside of the UK) but please contact us to see what we can offer.
UK Mail
The latest addition to our delivery options, UK Mail mail is an express courier delivery service within the UK.
Saturday Delivery - £13.75
If you are not at home during the week then select Saturday to have your order delivered on, well, the next Saturday! Orders placed after 1400 will not be despatched until the following working day - So, if you place an order after 1400 on Friday, your order will be with you the following Saturday, eight days after your order.
Next Day AM - Morning Delivery - £11.75
Our quickest weekday delivery. Order up to 2 o'clock in the afternoon and receive your order the following morning (working days only). Delivery can be expected between 0700 and 1200)
UK Carbon Offset Standard Delivery £7.29
Introduced in 2007, we take pleasure in offering Parcel Force's Carbon Offset Standard Delivery option. This is an express delivery service and will usually be delivered within 2 working days of despatch and will require a signature. It is a carbon offset scheme, which enables Parcel Force to neutralise emissions by investing in projects e.g. planting trees through The Woodland Trust, which enable greenhouse gases to be absorbed or reduce the need to burn fossil fuels. Read more about Parcel Force’s Carbon Offset Delivery.
Where possible, your order will be despatched from our warehouse within 48 hours, in fact the vast majority of orders are despatched within 24 hours. This does rely on your order being in stock but the website will display the latest stock status so you will know before you place your order. If for some reason the website stock is incorrect we will contact you by phone or email to discuss your options.
UK Carbon Offset Next Day Delivery - £11.25
Introduced in September 2007, we take pleasure in offering Parcel Force's Carbon Offset Next Day Delivery option. This is a next working day delivery for orders placed before 1400. Orders placed after 1400 will not be despatched until the following working day. For example orders placed after 1400 on Thursday will not arrive until Monday.
Orders placed on a Friday (after 1400), weekend or Bank Holiday will not be posted out until the following working day, usually Monday. Please note that if we experience problems authorising your card payment, we cannot be held responsible for delays in despatch.
This is a carbon offset scheme, which enables Parcel Force to neutralise emissions by investing in projects e.g. planting trees through The Woodland Trust, which enable greenhouse gases to be absorbed or reduce the need to burn fossil fuels. Read more about Parcel Force’s Carbon Offset Delivery.
International Deliveries
Standard delivery within Eire and Western Europe is £8.95.
Deliveries outside of these areas will be calculated based on weight and value and will be displayed during the checkout process.
Please note that with international orders we will only deliver to the cardholder's billing address. The postage cost is calculated by the weight, volume and destination. The cost for delivery will be displayed after you have entered your address but before you have entered your payment details.
We use Royal Mail Priority Airmail (with International Signed For) and Parcel Force for international deliveries. If you require more information please contact us.
Q. Can I use UK next day delivery anywhere in the UK?
Next day delivery is only applicable in mainland UK. Unfortunately, it's not guaranteed to certain areas. These include: the Channel Islands, the Scottish Highlands and Islands and Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50. If you are in any doubt please contact us.
The speed of delivery depends on the postage you have selected and the destination. Please see our Postage Prices & Options for details. Where possible, your order will be despatched from our warehouse within 48 hours of placing an order, in fact the vast majority of orders are despatched within 24 hours.
For the majority of orders, UK delivery is made within four days of the order date. However, depending on the type of delivery, and the delivery location, it can take up to 15 working days for your order to be delivered (28 days for international delivery).
Q. What if my order hasn’t arrived?
Next Day, UKMail and Parcel Force deliveries all offer a trackable service with the details for expected delivery being included in your despatch email, along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.
Over 95% of Royal Mail Standard Delivery parcels arrive the next day. If yours has not yet arrived, we ask that you check with your neighbours to see if it has been left with them,
or your local delivery office, in case they have tried to deliver but forgotten to leave a card. If your parcel has still not arrived after 10 working days please contact us.
Q. What happens if my order is split over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
Q. What if I'm not in when you make a delivery?
Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day or to collect from the delivery office yourself.
